![]() ![]() If you are having problems please log a support ticket at for assistance. One possible work-around is to go back into the Accounts section and in the Domain Proxy settings at the bottom of the page click on Proxy and then enter '.uk:50600' as the Proxy address and then click OK. You may have a router or firewall device which is blocking or interfering with the SIP (VoIP traffic) used to connect to our service.If you can login to NOW then your details must be correct and your account is working To check this login to the NOW interfacewith the phone number and password you entered into X-Lite. Your account is not activated or your password is incorrect.If you are having problems getting connected using X-Lite then the issue may be one of the following: Close the accounts window and X-Lite should be ready to start making and receiving calls.User ID: Your sip number (for example 111111) from your personal account. Click OK and then you should see your account created and a green light should appear in the Status column if the phone has registered successfully Enter the following: PBX is not used PBX is used.Authorization name: your-phone-number (e.g.Display name: your-phone-number (or your actual name if you prefer).your password entered when you signed up) Follow the installation instructions and then setup your microphone/speaker device on Startup.Download the X-Lite client for your operating system at.Here is how to install the X-Lite client to work with Tel2: You can also upgrade to the Counterpath Bria client for a more feature rich client. X-Lite is a FREE softphone which works well with the Tel2 service.
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